Information that makes a quote useful
Provide both full addresses, the date, a furniture/carton inventory and access conditions. Identify storage, packing and special items separately. Send photos of narrow stairs or unusual entrances when requested.
Read beyond the form confirmation
The website records your request; it does not confirm a truck, pickup time or price. The team reviews details during office hours. Keep the request reference and ask for written confirmation of the agreed schedule and scope.
Choose the guide for your next task
Start with local costs for an hourly Montreal move, the long-distance budget guide for provincial transport, or the customs guide for Canada–USA goods. Check the building-specific guides before reserving an elevator or assessing stairs.
Questions to answer before requesting a quote
Prepare your two addresses, preferred date, household inventory and access details. Explain whether you need packing, storage, dismantling or help with a special item. If you are still deciding between dates, say which details are confirmed and which are provisional. The more complete the information, the easier it is to receive a quote whose scope matches your move rather than a headline price based on assumptions.
Questions about changes and moving day
Ask how to update an inventory, change a date and reach the team on moving day. Check what happens if keys, the elevator or lawful loading space are unavailable. The answer should identify who communicates, which options are considered and how any additional work is authorised. Keep these details with the booking confirmation. Do not assume all changes are free or that every delay automatically leads to a charge.
Turn questions into a confirmed booking
An enquiry records your interest; the agreed scope and booking confirmation establish the next steps.
Use the guide that matches your situation
For a local apartment move, begin with the access and Montreal cost guides. For a longer route, review delivery windows, inventory and long-distance packing. For a Canada–USA shipment, start with the direction-specific guide and customs documentation before treating the transport booking as complete. The questions differ because a local elevator conflict, a long-distance delivery window and a border-document problem require different preparation.
How to use these moving FAQs
The most useful answer depends on the route, property and service scope. A local hourly move, a long-distance household shipment and a cross-border booking can share the same furniture but have different preparation and delivery arrangements. Use the questions below to identify missing information, then ask for an answer tied to your own quote. Keep dates, access, inventory and contacts consistent across the form, assessment and written confirmation. If you receive a general answer, follow it with your specific situation: “The destination elevator is available only from 1 to 3 pm; how does the proposed delivery arrangement work with that?” Record the response before reserving dependant services. These FAQs explain preparation rather than publishing unapproved company rates, insurance limits or guaranteed transit times. Follow the linked specialist guides when you need a deeper checklist.
Questions to ask before booking
Write the answer beside each question and keep the supporting quote or message.
| Preparation item | What to record | Check before moving |
|---|---|---|
| Service scope | Packing, transport, assembly and disposal requests. | What is included and what requires separate approval? |
| Estimate inputs | Inventory, photos, addresses and access conditions. | Has the estimator seen every item and constraint? |
| Schedule | Pickup date, delivery window and contact details. | How are schedule changes communicated? |
| Building preparation | Elevator reservation, parking arrangements and loading rules. | Who arranges each access requirement? |
| Packing responsibilities | Owner-packed items and items requiring extra assessment. | Which instructions apply before the crew arrives? |
| Special items | Piano, artwork, appliances or oversized furniture details. | Has special handling been documented in the scope? |
| Payment | Written payment schedule and accepted methods. | When is payment due and what documentation is provided? |
| Damage or missing goods | Condition photos, inventory and stated reporting process. | Who receives a report and what evidence is requested? |